Claims

Claims

Life

New

Claims can be submitted using the link below. Claims continue to be reviewed, processed, and paid as additional capabilities are restored. Teams continue working through both pre-outage and post-outage claims. We continue to restore capabilities, but processing times may be longer than normal.

Claims

Accidental Death & Dismemberment

New

Claims can be submitted using the link below. Claims continue to be reviewed, processed, and paid as additional capabilities are restored. Teams continue working through remaining claims, but processing times may be longer than normal.

Claims

Annuities

New

Beneficiaries can submit new death claims through the annuity outage hub at the link below. Claims intake remains available and our ability to process and pay claims continues to expand as additional servicing and operational capabilities are restored.

Claims

Executive Benefits

Claims support remains available through our third-party solution partners. Most claims-related activities continue to operate through established partner processes.

Claims

Payment Protection

New

Claims for Credit Insurance, Debt Protection, and GAP products can be submitted using the link below. Claims continue to be accepted and processed as capabilities are restored. We have processed all pre-outage GAP claims except those awaiting required information from members or insurance carriers. We have processed approximately 20% of post-outage claims. We have also contacted the member or credit union to gather information in an additional 50% of the post outage inventory of Claims. Teams continue expanding claims-review and payment capacity for claims submitted after July 11.

Claims

Payment Guard

Claims can be submitted at the link below. Claims are being accepted and processed as capabilities continue to be restored.

Claims

Mechanical Repair Coverage

Mechanical Repair Coverage claims remain fully available through Assurant's established claims process. Customers should continue following normal claim procedures.

Claims

Bond Suite

Claims can be submitted at the link below. Customers with active claims should continue working with their claims representative.

Claims

Brokered Commercial Products

Claims for our brokered commercial products, including Cybersecurity Protection remain fully available through the carrier's normal claims process. Customers should continue working directly with their carrier, agent, or broker for claims support.