Claims

Customers can access enhanced online support resources, including improved navigation and expanded search capabilities on the individual service page.

Teams are implementing additional document-access capabilities that will help claims teams access beneficiary information and historical claim documentation needed for decisioning.

Claims can be submitted using the link below. Claims continue to be reviewed, processed, and paid as additional capabilities are restored. Teams continue working through both pre-outage and post-outage claims.

Teams are implementing additional document-access capabilities that will help claims teams access beneficiary information and historical claim documentation needed for decisioning.

NEW - Claims can be submitted using the link below. Claims continue to be reviewed, processed and paid as additional capabilities are restored. Faxed medical-record information remains unavailable, which continues to affect AD&D claims that require medical records. Processing times may be longer than normal.

Beneficiaries can submit new death claims through the annuity outage hub at the link below. Claims intake remains available and our ability to process and pay claims continues to expand as additional servicing and operational capabilities are restored.

Claims support remains available through our third-party solution partners. Most claims-related activities continue to operate through established partner processes.

NEW - Claims for Credit Insurance, Debt Protection and GAP products can be submitted using the link below. Claims continue to be accepted, reviewed, processed and paid.

Claims can be submitted at the link below. Claims are being accepted and processed as capabilities continue to be restored.

Mechanical Repair Coverage claims remain fully available through Assurant's established claims process. Customers should continue following normal claim procedures.

Claims can be submitted at the link below. Additional claims-processing capabilities continue to be restored, including tools that support claim payments, correspondence and reporting. Customers with active claims should continue working directly with their claims representative.

Claims for our brokered commercial products, including Cybersecurity Protection remain fully available through the carrier's normal claims process. Customers should continue working directly with their carrier, agent, or broker for claims support.