Claims

Customers can access enhanced online support resources, including improved navigation and expanded search capabilities on the individual service page.

Teams have access to additional systems and historical documentation for decisioning and processing. As we continue to work through the backlog, processing times may be longer than normal.

Claims can be submitted using the link below. Claims continue to be reviewed, processed, and paid as additional capabilities are restored. Teams continue working through both pre-outage and post-outage claims.

NEW - We continue to work through a backlog and processing times are delayed.

Claims can be submitted using the link below. Claims continue to be reviewed, processed and paid as additional capabilities are restored. Faxed medical-record information remains unavailable, which continues to affect AD&D claims that require medical records. Processing times may be longer than normal.

We have implemented interim processes to support death benefit claims. Beneficiaries can submit new death claims through the annuity outage hub at the link below.

Claims support remains available through our third-party solution partners. Most claims-related activities continue to operate through established partner processes.

NEW - Our lending support team now has an additional reporting view of pending claims to help answer credit union questions. Claims data cleanup is also complete, supporting preparation for expanded post-incident bulk payments.

Credit unions can now submit detailed First Notice of Loss forms in bulk for Lending claims, reducing manual handling and accelerating intake. Claims for Credit Insurance, Debt Protection and GAP products can be submitted using the link below. Claims continue to be accepted, reviewed, processed and paid. Teams continue scaling claim-adjudication and payment workflows, including bulk intake, data cleanup and claims-payment processes for post-incident claims

Claims can be submitted at the link below. Claims are being accepted and processed as capabilities continue to be restored.

Mechanical Repair Coverage claims remain fully available through Assurant's established claims process. Customers should continue following normal claim procedures.

Claims can be submitted at the link below. Additional claims-processing capabilities continue to be restored, including tools that support claim payments, correspondence and reporting. Customers with active claims should continue working directly with their claims representative.

Claims for our brokered commercial products, including Cybersecurity Protection remain fully available through the carrier's normal claims process. Customers should continue working directly with their carrier, agent, or broker for claims support.