Create My Account - TruStage Insurance

Please call us at 1-855-591-9026 during business hours and one of our customer service team members will assist you.

Our business hours are Monday - Friday, 7:00 AM - 6:00 PM CT

We may not be able to create your account because:
- The name or other personal information entered doesn't match what we have on record for the owner of the policy
- The type of policy you have can't be serviced online
- Your policy is not active
- Your policy is brand-new and hasn't reached our online service system yet
Please call us for assistance. A customer service team member would be happy to help you correct any issues or troubleshoot why you may not be able to create an online service account for your policy.
If the information you entered was correct, we may be having trouble locating your policy, or some policy information may be out of date or contain an error.
You can use your online service account to access many of our life insurance, accidental death & dismemberment (AD&D) insurance, and annuity products. However, what you can do online will vary some between those different types of accounts. If you’re having trouble accessing a policy, it could be because that policy isn’t active anymore or because you have a type of policy that can’t be serviced online right now. This includes:
- Universal Life
- Supplemental Health
- Disability Income
If you need help with a policy you own but can't access in your online account, please call us.
Only the policy owner can create an online service account for their policy. We understand in some cases family members may want to help the policy owner with this. The policy owner’s personal and contact information must be used to set up the account, and they must make all important decisions related to the account itself.
At this time, online service is not available internationally. Owners can call or write to service their policy.

Please call us at 1-855-591-9026 during business hours and one of our customer service team members will assist you.

Our business hours are Monday - Friday, 7:00 AM - 6:00 PM CT

We may not be able to create your account because:
- The name or other personal information entered doesn't match what we have on record for the owner of the policy
- The type of policy you have can't be serviced online
- Your policy is not active
- Your policy is brand-new and hasn't reached our online service system yet
Please call us for assistance. A customer service team member would be happy to help you correct any issues or troubleshoot why you may not be able to create an online service account for your policy.
If the information you entered was correct, we may be having trouble locating your policy, or some policy information may be out of date or contain an error.
You can use your online service account to access many of our life insurance, accidental death & dismemberment (AD&D) insurance, and annuity products. However, what you can do online will vary some between those different types of accounts. If you’re having trouble accessing a policy, it could be because that policy isn’t active anymore or because you have a type of policy that can’t be serviced online right now. This includes:
- Universal Life
- Supplemental Health
- Disability Income
If you need help with a policy you own but can't access in your online account, please call us.
Only the policy owner can create an online service account for their policy. We understand in some cases family members may want to help the policy owner with this. The policy owner’s personal and contact information must be used to set up the account, and they must make all important decisions related to the account itself.
At this time, online service is not available internationally. Owners can call or write to service their policy.

We were unable to match a policy to the personal information you provided. Please review your information below and try again.

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Absolutely. We take protecting your personal information very seriously, and do all we can to ensure your information remains private. Here are some of precautions we take and a little about some of the safeguards we use to keep your information safe:
- Only employees have access to nonpublic personal information and only on an “as needed” basis.
- Information we classify as “Restricted” under our Information Handling Procedure (such as your ACH account number) is always protected and stored with encryption.
- We use Transport Layer Security (TLS) whenever personal information is sent (or “transported”) to us online.
This secures data against hackers and makes sensitive information, like passwords and credit card numbers, encrypted and unreadable.
Personal information such as your date of birth, address and Social Security number are needed as a security measure to verify your identity and to find your policy.
It is possible that you have not enabled cookies for this site. You must allow cookies in order to create your account and service your policy online.

Next, create a username and password that's hard to guess.

Username Available

Username requirements:

6-20 characters in length
May contain letters, numbers, underscores ( _ ) or dashes ( - )
May not contain your email address
May not contain spaces

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Password must meet these requirements:

At least one upper case letter
At least one lower case letter
At least one number or special character
Must be 8-20 characters in length
Cannot include your username
Cannot include your first or last name

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Email Available

In order to provide maximum security for your information, we don't allow an email address to be used as a username. This information could be easily known by someone else.
You may already have an account or that username/email address are unavailable. If you think you already have an account, log in or use the "Forgot username or password?" link to recover your information.
Absolutely. We take protecting your personal information very seriously, and do all we can to ensure your information remains private. Here are some of precautions we take and a little about some of the safeguards we use to keep your information safe:
- Only employees have access to nonpublic personal information and only on an “as needed” basis.
- Information we classify as “Restricted” under our Information Handling Procedure (such as your ACH account number) is always protected and stored with encryption.
- We use Transport Layer Security (TLS) whenever personal information is sent (or “transported”) to us online.
This secures data against hackers and makes sensitive information, like passwords and credit card numbers, encrypted and unreadable.
You can use your online service account to access many of our life insurance, accidental death & dismemberment (AD&D) insurance, and annuity products. However, what you can do online will vary some between those different types of accounts. If you’re having trouble accessing a policy, it could be because that policy isn’t active anymore or because you have a type of policy that can’t be serviced online right now. This includes:
- Universal Life
- Supplemental Health
- Disability Income
If you need help with a policy you own but can't access in your online account, please call us.

In order to access your account you must first accept the Terms and Conditions

Electronic Delivery

You can print these terms for your records

Please take time to read the information below. If you have any questions or need any assistance, please call us.

Electronic Delivery Terms

By clicking "I agree" below, you consent to receiving certain information electronically that we would otherwise be required by law to give you “in writing,” conduct transactions in electronic form, and using electronic signatures in our relationship with you. You also acknowledge that:

You can access, read, and print these Electronic Delivery terms.
Your electronic signature is the legal equivalent of your written signature, just as if you had signed a paper document.

You are not obligated to enter into transactions electronically and may conduct insurance transactions in paper format instead. If you have reason to withdraw your consent to electronic transactions, you may do so online at anytime by following the Electronic Delivery link in the footer. There is no fee charged for these transactions.

You are consenting to use electronic communications, electronic records, electronic documents, and electronic signatures rather than paper documents for all your communications and transactions with CMFG Life Insurance Company, including CMFG Life and its direct and indirect parent, subsidiaries, and affiliates, including CUMIS Insurance Society, Inc., CBSI, and Members Life Insurance Company (collectively, the “Company”), relating to any Company product or service, for the following (including, but not limited to):

Agreements and contracts, including this Consent and Agreement.
Certificates of Insurance.
Notices and/or disclosures that various federal and/or state laws or regulations require that we provide to you.
Notices, documents, statements, data, records or communications regarding your coverage, including changes in terms of coverage
Privacy policies and notices.
Periodic billing or account statements.

For products and/or services you applied for, purchased, and/or service online, you agree to receive annual privacy notices at www.trustage.com.

In order to access the documents we send you electronically, a minimum standard of technology is required, the fully functional hardware, software and services necessary include a computer with a Microsoft Windows or Macintosh operating system, Internet access, a working email address and email software, compatible web-browsing software such as Internet Explorer and Internet access services, a current version of a program that accurately reads and displays PDF files (such as Adobe Acrobat Reader), and a printer if you wish to print out and retain records on paper, and electronic storage if you wish to retain records in electronic form. It is your responsibility to provide us with an accurate email address as well as other contact information, and to inform us of any changes in this information. You understand you will be deemed to have received the foregoing documents even if you fail to provide the necessary technology.

I agree to the Terms and Conditions and Electronic Delivery Terms as listed above.

You must check the box to agree to our Terms and Conditions as well as Electronic Delivery terms and continue before we can allow you to see and/or service your policy online.
Absolutely. We take protecting your personal information very seriously, and do all we can to ensure your information remains private. Here are some of precautions we take and a little about some of the safeguards we use to keep your information safe:
- Only employees have access to nonpublic personal information and only on an “as needed” basis.
- Information we classify as “Restricted” under our Information Handling Procedure (such as your ACH account number) is always protected and stored with encryption.
- We use Transport Layer Security (TLS) whenever personal information is sent (or “transported”) to us online.
This secures data against hackers and makes sensitive information, like passwords and credit card numbers, encrypted and unreadable.
Consenting to Electronic Delivery and Electronic Signature gives you the power to make certain transactions in your online service account. And as we continue to improve and expand our online capabilities, this consent may let you receive and sign certain documents online and complete other actions—depending on the type of policy you have.
No. If you currently receive statements or other correspondence in the mail, that will continue. Electronic Delivery simply gives you the ability to conduct certain transactions online. In the future, if we offer options to switch from paper statements or correspondence to electronic delivery, you will be asked for your preferences.

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We're sorry, online service is currently not available. Please try again later or call to speak with a customer service representative. We apologize for any inconvenience.

We couldn't create your account with the information you provided.

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You can't create an account if you reside outside the US.

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Create Your Secure Account Create Account Create Account Agree & Complete

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Personal Information

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Where can we email information to you?

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One last step - agree to our terms below, and start using your account right away.

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We're sorry, online service is currently not available. Please try again later or call to speak with a customer service representative. We apologize for any inconvenience.

We couldn't create your account with the information you provided.

Need help creating your account?

Why couldn't you create my account? +

Why doesn't my information match the policy you found? +

What types of policies can I have access to when I create my online service account? +

Who can create an online service account? +

How do I service my policy if I live outside of the United States? +

You can't create an account if you reside outside the US.

Need help creating your account?

Why couldn't you create my account? +

Why doesn't my information match the policy you found? +

What types of policies can I have access to when I create my online service account? +

Who can create an online service account? +

How do I service my policy if I live outside of the United States? +

Create Your Secure Account Create Account Create Account Agree & Complete

We need a little more information about you (the policyowner).

Personal Information

Address

Need help creating your account?

Is the personal information I provide to you kept secure? +

Why is my personal information required? +

Why did I lose information I already entered? +

Login Information

Where can we email information to you?

Need help creating your account?

Why can't I use my email as my username? +

Why do I get a message that my username or email address is not unique? +

Is the personal information I provide to you kept secure? +

What types of policies can I have access to when I create my online service account? +

One last step - agree to our terms below, and start using your account right away.

Need help creating your account?

How do I see my policy? +

Is the personal information I provide to you kept secure? +

Why do I have to consent to Electronic Delivery? +

Will agreeing to Electronic Delivery change all my statements to email? +